Help Center & FAQ

You will need: 1) A valid driver's license held for at least 1 year. 2) A valid ID card or Passport. 3) A credit card in the main driver's name for the security deposit.

The minimum age to rent a vehicle is 21 years old. For certain premium or SUV categories, the minimum age may be 23 or 25 years old.

You can pay the rental fee in cash (EUR, USD, MAD) or by credit/debit card. However, a valid credit card in the main driver's name is strictly required for the security deposit pre-authorization.

A pre-authorization is placed on your credit card at pick-up (the funds are blocked, not charged). The amount depends on the car category. The block is automatically released when the vehicle is returned without damage.

Yes, we offer a free "Meet & Greet" delivery service directly at Tangier Ibn Battouta Airport (TNG) and Tangier City Port. Our agent will wait for you at the arrivals exit with a sign featuring your name.

Absolutely. We offer free delivery to any hotel, riad, or address within Tangier city limits. Just provide your location details during the booking process.

Don't worry. We monitor flight and ferry statuses using the number you provide during booking. Our agent will wait for you regardless of the delay, at no extra cost.

We offer a grace period of 1 hour. If the vehicle is returned more than 1 hour late without prior notice, you may be charged for an additional full day of rental.

Yes, all rentals include basic Third-Party Liability and Collision Damage Waiver (CDW) with a deductible. We highly recommend upgrading to our "Full Damage Cost Refundable" plan for zero-deductible peace of mind.

First, ensure everyone is safe. Then, contact our 24/7 support line immediately. In case of an accident involving another vehicle, you must wait for the police/constat authorities to draft a formal report. Do not move the car unless causing a severe traffic hazard.

Standard and Full insurance do not cover: damage to tires, glass/mirrors, the vehicle's undercarriage, lost keys, or damage caused by driving under the influence of alcohol/drugs or off-roading.

We operate on a strict "Same-to-Same" fuel policy. You must return the vehicle with the exact same amount of fuel it had at the time of pick-up to avoid refueling charges.

No! We offer Unlimited Mileage on all our rentals, so you can explore Morocco freely without worrying about extra distance fees.

No, our rental vehicles are strictly for use within the borders of Morocco. Taking the vehicle abroad (e.g., to Spain via ferry) is illegal, strictly prohibited, and voids all insurance.

You can cancel your reservation for free up to 48 hours before your scheduled pick-up time. For cancellations made within 48 hours, a fee equivalent to one rental day may apply.